It might surprise you, but Claudia says we should be aiming to navigate, not eradicate conflict. “You want people to disagree, not to be of the same opinion. You want people to challenge each other and not just say yes to everything. The evidence shows us that that is ultimately creating much healthier and better outcomes. But how to do that well?’
There is now a plethora of research showing the cost of being part of this permanently connected world. Emails and phones are a source of constant stress and distraction. Phones on the table have been shown to reduce rapport, screen time has a serious impact on our sleep, the email alert is a constant distraction...
Sometimes it seems that if you wanted to design a workplace where people can't do their best work, you would design the 9-5 office model.
As we come to the chaotic end of the year when 'everything' has to be done, it becomes too easy to lose sight of the big picture. When we are caught up in the minutiae everything becomes urgent. We lose sight of what we have achieved and think only of what is still to be done.